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Implementations Analyst

Who We Are

Founded in 1991, Docutech offers a wide range of document technology solutions for mortgage, home equity, and consumer lending from document generation to eDelivery, eSign and print fulfillment. Docutech sets the standard in providing market-proven technology and unrivaled customer service to our clients, their workforce and their clients. Docutech’s knowledge and solutions empower lending professionals to efficiently produce accurate loan packages in all 50 states to ensure compliance with constantly changing laws and regulations. 

 

Who We Are Looking For

The Implementation Analyst is responsible for the successful implementation of new and existing client projects. This role is responsible for the planning and on-going management of assigned projects in addition to ensuring accurate communication across all stakeholders including all Docutech internal teams as well as external LOS partners and clients. Further, this role will be responsible for the initial ConformX/InformX setup and client kickoff calls; will provide troubleshooting support during the testing phase and will maintain the highest levels of customer service throughout the project lifecycle.

 

How You Can Help Us Grow

Expert knowledge of client software implementation processes and experience in mortgage and consumer lending is required.  Strong analytical and organizational skills are vital in addition to the following skills:

  • Work with clients to obtain business requirements and rules to determine account configuration
  • Build relationships with team members, partners and clients
  • Attend meetings and work with other Docutech functional areas necessary to perform duties and aid business and organizational development
  • Manage to project timelines and cost estimates with clients and provide weekly status updates to external/internal teams
  • Manage and update assigned issues and requests
  • Adhere to stated policies and procedures relating to health, safety, and quality management including annual training and certification requirements
  • Adhere to Project Management Institute (PMI) standards
  • Onsite travel is required periodically

 

Your Background

  • Bachelor's degree in business or computer science
  • Minimum 5 years of experience in the mortgage industry
  • Proficiency with VISIO, ACCESS, MS Project, XML (MISMO experience preferred), and XML Spy
  • Knowledge in PMP principles
  • Excellent verbal and written communication skills
  • A team player and leader with a pleasant attitude
  • Excellent PC skills, including MS Office, CRM, MS Project
  • Accountability for performance goals, metrics, and objectives
  • Working knowledge of general business
  • Ability to multi-task while meeting strict deadlines
  • Strong worth ethic to drive projects and tasks and the ability to motivate your team

 

What We Offer

Our environment is a fast paced, results driven office setting. We value employees who perform with minimal supervision and who are team players. While we constantly strive for great results we also value work-life balance. We are industry leaders and we recognize this is a reflection of our employees. 

  • A culture that values opportunity for growth and development
  • Competitive base pay
  • Comprehensive medical and dental benefits
  • 401(k) plan with company match
  • Generous time off
  • Health and wellness programs
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